Mrs Crumble - Refund Policy

1. Introduction

This Refund & Cancellation Policy (“Policy”) governs the terms under which Mrs. Crumble (“Company”, “We”, “Us”, “Our”) provides refund, replacement, and cancellation options to customers purchasing bakery products through our website or any associated platform. By placing an order, the customer (“User”, “You”) agrees to the terms of this Policy.

2. Nature of Products

Mrs. Crumble deals in perishable food items. Due to their consumable nature, all sales are final and non-refundable except in cases outlined in Section 4.

3. Order Cancellation Policy

3.1 Cancellation by Customer (Before Dispatch)

Orders may be cancelled within 30 minutes of placing the order only if preparation has not started.

3.2 Cancellation After Dispatch

Orders cannot be cancelled once shipped or out for delivery.

3.3 Company-Initiated Cancellation

We may cancel orders due to product unavailability, address issues, or payment irregularities. A full refund will be issued in such cases.

4. Refund & Replacement Policy

4.1 No Refund Policy

Refunds are not provided except under the specific exceptions listed below.

4.2 Refunds/Replacement Allowed Only If:

Wrong item delivered
Damaged or spoiled product at delivery
Package tampered or missing items
Courier-marked non-delivery or lost shipment

4.3 Required Proof

User must submit photos/videos of the product and packaging within 24 hours of delivery.

4.4 Resolution

Upon verification, we may provide a replacement, store credit, or refund. The Company’s decision will be final.

5. Non-Delivery or Delay

If an order is not delivered within 7 days from dispatch or is declared lost by the courier, a replacement or refund will be issued.

6. Contact for Support

Email: sayhello@mrstastoria.com
Hours: Monday–Saturday, 10 AM – 7 PM

7. Governing Law

This Policy is governed by Indian law. Disputes fall under the jurisdiction of courts in Kolkata, West Bengal.